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1. Acceptance of Terms
By accessing and using LY-Lifestyle's website ("the Website"), you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please refrain from using the Website.
2. Eligibility
You must be at least 18 years old to use this Website. By using the Website, you confirm that you meet this age requirement.
3. Account Responsibility
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Product Information
We strive to provide accurate product descriptions. However, we do not warrant that product descriptions or other content are current or error-free.
5. Pricing and Orders
Prices are subject to change without notice. We reserve the right to refuse or cancel any order for reasons including product availability, errors in product or pricing information, or issues identified by our credit and fraud avoidance department.
6. Payment Terms
We accept credit/debit card and PayNow (Singapore only) for payment. Payment must be made in full before shipment.
7. Shipping and Delivery
Singapore: We offer standard and express shipping options within Singapore. Delivery times are estimates and not guaranteed.
Worldwide: We offer standard and expedited shipping options by internation courier services (E.g., UPS/FEDEX/DHL etc.). Shipping charges will apply accordingly. Shipping times are estimates and not guaranteed.
8. Returns and Refunds
Returns will not be accepted once a product is sold, except in cases where a quality issue affecting the product’s use or function is identified. If such an issue is reported within 14 days of purchase and subsequently verified by our team, we will arrange a one-for-one replacement and collect the quality-issue item.
9. Intellectual Property
All content on the Website, including text, graphics, logos, images, and software, is the property of LY-Lifestyle and is protected by applicable intellectual property laws.
10. Privacy and Data Protection
We comply with the Personal Data Protection Act 2012 (PDPA). Your personal data will be collected, used, and disclosed in accordance with our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, LY-Lifestyle shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Website or products purchased through the Website.
12. Governing Law
These Terms & Conditions are governed by the laws of Singapore. Any disputes arising shall be subject to the exclusive jurisdiction of the Singapore courts.
13. Dispute Resolution
Any disputes shall be resolved through mediation at the Singapore Mediation Centre before proceeding to litigation.
14. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective upon posting on the Website. Your continued use of the Website constitutes acceptance of the revised Terms & Conditions.
15. Contact Information
For any questions or concerns, please contact us via our official WhatsApp at +65-91520989 or by e-mail at ly-lifestyle@louisyen.com, and we will attend to you as soon as we are available.