Delivery Information

ORDER PROCESSING & DELIVERY (LOCAL)
Once your order is confirmed and payment is received, we will process and deliver it within 3 to 5 working days.

ORDER PROCESSING & DELIVERY (INTERNATIONAL)
Orders shipped internationally will be processed and delivered within 5 to 10 working days, excluding customs clearance or any unforeseen delays beyond our control.

LOCAL DELIVERY COVERAGE
We deliver to easily accessible locations, including HDB estates, private condominiums, landed properties, commercial and industrial buildings. However, delivery excludes the following locations:

• Airfreight Cargo Centre

• Changi Airport Terminals

• Jurong Island

• Army Camps

• PSA Ports

• Construction Sites

• Universities, Polytechnics, and ITEs

• Country Clubs

• Prisons

• P.O. Boxes

TAXES & DUTIES
All listed prices on our website include a 9% Goods & Services Tax (GST).

SHIPPING RESTRICTIONS & CUSTOMS CLEARANCE

• Customers are responsible for ensuring that skincare products comply with their country’s import regulations.

• Buyers should check with their local customs authorities before purchasing to prevent shipment delays, product seizures, or additional import duties.

• Any duties, taxes, or additional customs fees imposed are the responsibility of the buyer.

• We are not liable for lost shipments during transit.

• If your country does not use postal codes, please enter "NIL" in the required field.

• If your shipping address falls under FedEx or DHL Express Out-of-Area or Remote Areas, an additional surcharge may apply. You may check your postcode using the following links:

  • FedEx Out-of-Area Surcharge

  • DHL Express Remote Areas

RETURN POLICY
We are committed to providing high-quality skincare and personal care products. If you receive a product that is defective, damaged, or does not match your order, you may return it for inspection. Upon confirmation of the issue, we will offer:

• A 1-to-1 replacement, or

• A partial or full refund of the product value.

Note: Any return shipping costs will be the responsibility of the buyer. If you need further assistance, please reach out to our company WhatsApp at 91520989.